Agent FAQs



SPENN Agent is a dedicated mobile service that provides a fast and secure platform for registered SPENN Agents to process financial requests on behalf of customers in their area.

SPENN Agent is for anyone over 18 who submits the required documents to become an Agent in their country. Please check the required documents for your country on the Agent Application page.

SPENN Agent App is currently available in Rwanda, Zambia and Tanzania.

Either visit the SPENN office with required documents, upload the documents in the app or submit an application online HERE

If your application is approved you will be sent a unique Agent number and one time password to the phone number provided on application.

If your application is not approved, you will be notified via sms.

SPENN Agents can be located on smartphones.

  1. Login to the SPENN App
  2. Select ‘Top Up’ or ‘Cash Out’
  3. Tap ‘Near me’
  4. The locations and details of the nearest SPENN Agents will be displayed

You can become a SPENN Agent on a Smartphone or a Feature Phone. You will be paid commission monthly for the services you provide to SPENN customers.

The SPENN Customer Service Team is always happy to help. You can either send us an email, give us a call, live chat on the website or visit our office.

Rwanda – 5090 (Toll-free)
Tanzania – +255 758 909 999
Zambia – +260 975 944 968