FREQUENTLY ASKED QUESTIONS
Agent App FAQs
SPENN Agent is a dedicated mobile app that provides a fast and secure platform for registered SPENN Agents to process financial requests on behalf of customers in their area.
SPENN Agents can be located on smartphones.
- Login to the SPENN app
- Select ‘Top Up’ or ‘Cash Out’
- Tap ‘Near me’
- The locations and details of the nearest SPENN Agents will be displayed
SPENN Agent is for anyone over 18 who submits the required documents to become an Agent in their country. Please check the required documents for your country on the Agent Application page.
Please note: the phone number used for SPENN Agent cannot be used for the SPENN Consumer app.
If your application is approved you will be sent a unique Agent number and one time password to the phone number provided on application.
If your application is not approved, SPENN Customer Service will contact you to explain why.
SPENN Agents earn commissions on every customer transaction. Transactions include bill payments, cash in/cash out services and airtime purchases. SPENN Agents also earn commission by adding customers to SPENN.