Business phone etiquette Post author By Nadine Sangwa Post date August 31, 2023 No Comments on Business phone etiquette Business phone etiquette Welcome to Business phone etiquette quiz Name Enter your email address 1. Pick at least 3 Ps among the 7P’s of call handling excellence. a) Be present, be proactive and be Punctual. b) Be polite, be patient and be present. c) Be professional, be prepared and be persistent. 2. Which among the below statements is a tell-tale sign that someone is not present during the call? a) They ask for your name multiple times. They confirm the reason for the call by rep b)They confirm the reason for the call by rephrasing or restating it. c) Appear to be engaged from the conversation. 3. What is not important when trying to improve your business telephone etiquette? Please select your answer a) Always keep in mind that effective business telephone etiquette requires to have all the 7P’s. b) It is important that you do everything in your power to avoid impeaching the flow of communication. c) The only important thing for you is for you to be patient and professional. Captcha 4. Time's up ← KYC DUPLICATE → De-escalation skills Leave a Reply Cancel replyYour email address will not be published. Required fields are marked *Comment * Name * Email * Website Save my name, email, and website in this browser for the next time I comment.