Business phone etiquette

Name

Enter your email address

1.

Pick at least 3 Ps among the 7P’s of call handling excellence.

a) Be present, be proactive and be Punctual.

b) Be polite, be patient and be present.

c) Be professional, be prepared and be persistent.

2.

Which among the below statements is a tell-tale sign that someone is not present during the call?

a) They ask for your name multiple times. They confirm the reason for the call by rep

b)They confirm the reason for the call by rephrasing or restating it.

c) Appear to be engaged from the conversation.

3.

What is not important when trying to improve your business telephone etiquette?

RWANDA