De-escalation skills Post author By Nadine Sangwa Post date August 31, 2023 No Comments on De-escalation skills De-escalation skills Welcome to De-escalation skills quiz Name Enter your email address 1. What is the main goal of de-escalation? a) To report the problem to another department or employee. b) Giving your physical and mental attention to another person. c) To build rapid report and a sense of connectedness with an agitated person to reduce likelihood of escalation to physical violence. 2. How do you de-escalate yourself? a) Relax muscles, Positive self-talk, and act calm. b) Focus on success, do not reassure yourself and don’t ask for help. c) Be aware of the situation and anticipate more aggression by being defensive. 3. What are the 3 main listening skills? Please select your answer a) Attending, following, and reflecting. b) I want to help, speak more when listening and always reflect. c) Talk to your supervisor, follow what they say and speak more when listening. Please fill in the comment box below. Time's up ← Business phone etiquette → Upselling skills Leave a Reply Cancel replyYour email address will not be published. Required fields are marked *Comment * Name * Email * Website Save my name, email, and website in this browser for the next time I comment.