Compulsory employee training

Nadine Sangwa
Aug 31, 2023
All employees training Welcome to Compulsory employee training quiz Name Enter your email address Captcha 1.  What are the common steps of money laundering? Please select your answer a) Placement, bribery, and integration. b) Counterfeit, bribery, and integration. c) Placement, layering, and integration. 2.  Who is responsible for reporting AML / CFT suspects in SPENN? [...]

Quality Assurance Tips

Nadine Sangwa
Aug 31, 2023
How to maintain positive attitude and energy within the working environment and with clients Welcome to Quality Assurance Tips quiz Name Enter your email address 1.  On Quality assurance performance improvement processes, how often should the audits be done? Please select your answer a) One audit per member per month and quarterly. b) One audit [...]

Positive attitude and energy

Nadine Sangwa
Aug 31, 2023
How to maintain positive attitude and energy within the working environment and with clients Welcome to Positive attitude and energy quiz Name Enter your email address 1.  Having a positive attitude can provide many benefits to your personal and professional life. Choose the most benefits of positive attitude among the below choices. Please select your [...]

Upselling skills

Nadine Sangwa
Aug 31, 2023
De-escalation skills Welcome to Upselling skills quiz Name Enter your email address 1.  What is upselling? Please select your answer a) It is a technique used to convince a customer to spend more than they intended by offering upgrades or adding values to their actual purchases. b) Is a technique used for sellers to sell [...]

De-escalation skills

Nadine Sangwa
Aug 31, 2023
De-escalation skills Welcome to De-escalation skills quiz Name Enter your email address 1.  What is the main goal of de-escalation? a) To report the problem to another department or employee. b) Giving your physical and mental attention to another person. c) To build rapid report and a sense of connectedness with an agitated person to [...]

Business phone etiquette

Nadine Sangwa
Aug 31, 2023
Business phone etiquette Welcome to Business phone etiquette quiz Name Enter your email address 1.  Pick at least 3 Ps among the 7Pโ€™s of call handling excellence. a) Be present, be proactive and be Punctual. b) Be polite, be patient and be present. c) Be professional, be prepared and be persistent. None 2.  Which among [...]

KYC DUPLICATE

Nadine Sangwa
Jun 16, 2023
Know Your Customer Welcome to KYC DUPLICATE quiz Name Enter your email address 1.  What does KYC stands for? None 2.  What are the rules for user registration? None 3.  What will go wrong when KYC fails to be performed properly? Please select your answer a) Identity fraud, SPENN can be used for money laundering [...]

Human Resources

Nadine Sangwa
May 22, 2023
Hiring & Recruitment Process Performance Management Name Email address 1.  What is the first and most important thing you do in the hiring & recruitment process? Please select your answer a) Send an email to HR asking for permission to hire someone. b) Create a job requisition using Freshteam. c|) Create a job listing using [...]

Finance – Expenses

Nadine Sangwa
May 18, 2023
Travel expenses policy General expenses policy Welcome to Finance - Expenses quiz Name Email address 1.  What happens if an employee doesn't have travel insurance whilst travelling on Company business? Please select your answer a) Nothing, travel insurance is not needed. b) The employee must purchase travel insurance themselves. c) The Company will cover the [...]

Product

Nadine Sangwa
Apr 14, 2023
Consumer App SPENN Loans Welcome to Product quiz Name Email address 1.  Where can I cash out? Please select your answer a) Via SPENN agent b) Via bank branch c) Via SPENN Agent, Bank branch, In app services and third parties (Kazang) d) None 2.  To Whom can I transfer funds? Please select your answer [...]